Privacy Policy

This Privacy Policy describes how CapMates, Inc. (“CapMates,” “we,” or “us”) collects, uses, and shares information when you use the CapMates platform.

1. What we collect

When you join the waitlist or create an account, we collect the information you provide: name, work email, phone number, company name, state, and operational details (lanes, equipment, USDOT/MC number, insurance, etc.), and any company logo or profile photo you upload. When you use the platform, we collect data about your recovery requests, matches, and ratings. Drivers sharing location in an active Recovery Room transmit position data only while that page is open. We log standard request metadata (IP address, browser, timestamps) for security and analytics. We use functional cookies (such as session and access cookies) to keep you signed in and operate the access gate; we do not use advertising or cross-site tracking cookies.

2. How we use it

We use the information to operate the platform: match brokers with Caps, verify carrier authority and insurance, run the dispute desk, and communicate about your account. We may use aggregated, de-identified data to improve our matching and to publish industry insights on our blog.

3. Verification and public information

For vetting purposes, we query public FMCSA databases and may contact your stated insurance providers to confirm coverage. Your Cap badge — when active — and your public review summary are visible to brokers using the platform.

4. Sharing

We share information with: (i) other platform participants as necessary to complete a match (e.g., your contact details shared with a broker when you accept a recovery); (ii) service providers under contract (hosting, email, SMS, mapping, payment processing, and analytics — including Stripe for card payments, which is governed by Stripe’s own privacy policy; we do not store full card numbers); (iii) law enforcement when legally required; and (iv) successors in the event of a merger or acquisition. We do not sell your personal information.

5. Email and text messages

Waitlist confirmations and account-related emails are transactional. You can opt out of marketing emails at any time using the unsubscribe link in the footer or by emailing us.

We send operational text messages (account and beta-access notifications, dispatch alerts, recovery-room links, delivery confirmations) to the phone number you provide. Message and data rates may apply; frequency varies with platform activity. Reply STOP to opt out or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes; text messaging originator opt-in data and consent are not shared with any third parties.

6. Retention

We retain account and transactional records for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes.

7. Security

We use industry-standard safeguards including TLS in transit, encryption at rest for sensitive fields, scoped service accounts, and audit logging. No system is perfectly secure; we take reasonable steps and ask the same of you.

8. Your choices

You can request a copy of your data, request deletion, or correct inaccuracies by emailing privacy@capmates.ai. Where applicable, you have rights under state laws including the California Consumer Privacy Act and similar regimes in other states.

9. Children

CapMates is a B2B platform and is not directed to children. We do not knowingly collect information from anyone under 18.

10. Changes

We may update this Policy. Material changes will be communicated by email or in-product notice.

11. Contact

Questions: privacy@capmates.ai.

This Policy is provided as a starting point. Final language should be reviewed by qualified counsel before launch.